Policies Terms and Conditions:
Welcome to Rapture Gold Upscale website.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms of Service Policies and Conditions of Use, which together with our other Policies govern Rapture Gold Upscale Clothing Store relationship with you in relation to this website.
If you disagree with any part of these Terms and Conditions, please do not use our website. Terms and Conditions.
EFFECTIVE MARCH 2020 COVID-19 RETURN POLICIES:
DUE TO COVID-19 WE ARE NOT ACCEPTING ANY RETURNS AT THIS TIME; Please make sure items that you order are the size you need/request. There are no returns on layaways that have been held
There are No Returns On Custom Made Hats ( NO EXCEPTIONS )
ORDERING FROM OUR WEBSITE:
- Orders will be entered on a first-come, first-serve basis.
- Inventory is not guaranteed. All dresses in an order that are available will be ordered. Due to the volume of orders, inventory will change as orders are received and placed.
- When ordering, please confirm if the color and/or sizing substitutions are acceptable.
There are absolutely No Returns On Any Group Orders, Knits Suits, Clearance Suits, Custom Made Items, Special Order Shoes, Dyeable Shoes, Or Furs, are Lay-Aways. All sales Are Final. No Exceptions!
(Please check the size charts before you order.) Package Refusal Refused packages will be charged the restocking fee of 50% plus the cost and fees of the shipping process. The remaining balance will be issued in the form of store credit. Store Credit Store credit is issued for returned or out of stock items. Please notify us via phone upon our receipt of your package (usually three business days after you have shipped the item), and place your new order. YOU MUST ORDER VIA PHONE TO USE STORE CREDIT! All orders dealing with store credit must be called in within 30 days.
Damage Items, All of our items are inspected: If you receive any damaged item we will replace the same item, at no extra cost.
If an item is cancelled for any reason after processing, customer is subject to a 40% restocking fee.
Lay-Away: Our company offers a 90-day, (3 Month) Lay-Away policy. Upon cancellation of any lay-away; there are no deposits back for holding the item. If for any reason a layaway is not paid out within the given time of the order, any deposits left on that layaway will be forfeited, NO EXCEPTIONS. There are NO RETURNS eligible for items that have been on layaway after being held for 90 days or more.
PREPAID/BACK ORDERS: There are absolutely NO REFUNDS on prepaid or back ordered items.
We cannot cancel any in stock orders after twenty-four (24) hours for any reason. If your order was placed on a weekend, or a holiday, you have until the end of the next business day (10 AM EST) to cancel an order; otherwise it will be shipped. To cancel your order, you must contact us by phone. You cannot cancel an order by E-mail. Once your order has shipped, you will need to follow the return policy above. RESTOCKING If you choose not to accept an order you have placed, we will restock the merchandise and charge a restocking fee of 50% of the amount of order, plus all freight charges.
Wholesale Returns services for the site sponsor (technical auditors, developers, order fulfillment operations) may have access to the personally identifiable information in order to do their jobs.
For any wholesale returned item there will be a 50% restocking fee from the total of the full amount. The remainder of the total is issued in a store credit ONLY. If the item is a clearance or sale item, it is non refundable/ returnable.
Using Store Credit: After receiving your store credit, you will have 60-90 days to get another item. If this is not done within the 90 day period, it will automatically be deleted from our system, thus erased from our systems.